Terms of Service

1. About these terms

These terms apply when you buy a website package, a care plan or any other service from W3bkit Solutions, based in Cebu City, Philippines 6000. By accepting a quote, paying an invoice or starting a care plan, you agree to them.

We may update these terms. The version on this page applies to work and billing periods that start after it is posted. Work already agreed stays under the terms that applied when you accepted the quote.

2. Consultations and quotes

• Consultations are free. Talking through your project with us costs nothing and doesn't commit you to anything.
• You agree the price before work starts. We send a written quote listing what is included. Work begins only after you accept it.
• Changes are quoted first. If you ask for something that isn't in your quote, we tell you what it costs before we do it.
• Quotes have an expiry date. Each quote shows how long its price is valid. After that, we may need to quote again.

3. Website packages

Our packages are the Starter Kit, Business Kit and Custom Build. What each includes is listed on our packages page and in your quote.

• Starting prices. The Starter Kit starts at ₱13,000. Your quote confirms the final price for your project.
• Your content. You provide your text, logo, photos and other material, unless your quote says we will. Delays in receiving content can move the launch date.
• Timelines. We give you an estimated timeline and keep you updated. Timelines depend on the size of the project and how quickly we receive content and approvals.
• Revisions. Your quote states how many rounds of changes are included. Further rounds are charged at our hourly rate.
• Domain and hosting. These are quoted with your website unless you already have them. Domain registration is renewed in your name.
• Third-party services. Some features rely on outside services such as payment gateways, maps or email providers. Their own terms and fees apply.

4. Payments and refunds

• When to pay. Payment is due when you accept your quote. Larger projects can be paid in stages, set out in the quote.
• Refunds. We don't refund a package once work has started. If something we delivered isn't right, tell us within 3 days of receiving it and we'll work with you to fix it.
• Currency. Prices are in Philippine pesos unless your quote says otherwise.

5. Who owns what

• Your website becomes yours. Ownership of the design and content we create for you passes to you once the project is paid in full.
• Your domain, files and content are always yours, including after a care plan ends.
• Licensed parts stay under their licences. Themes, plugins, fonts and stock images keep their own licence terms, which we tell you about when they apply.

6. Website care plans

Our care plans are Steady, Active, Priority and App Care. What each includes is listed on our website care page.

• Billing. Plans are priced per website and billed monthly in pesos. Pay for 10 months up front and you get 12.
• Hosting. Hosting is included. If you keep your current host, WordPress plans cost ₱500 less a month, and your host remains responsible for its own servers.
• Changing plans. Upgrades start straight away. Downgrades start at your next monthly billing date.
• Cancelling. There is no minimum term. Cancel any time with 30 days' notice. You keep your website, domain and files.
• Included hours and edits. Each plan's monthly hours or edit time are used in that month. Only the Priority plan lets unused hours roll over, for one month.
• What counts as an edit. Content edits are text changes, photo swaps, new posts or products, and updates to hours, prices or team details. New designs and custom code use design and development hours.
• Security problems. Malware cleanup and recovery are included on the plans that list them. On other plans, recovery is charged at our hourly rate.
• Backups. We keep backups for the period your plan states and restore from the most recent clean copy. Content added after the last backup may need to be re-entered.

7. Free website check

• It's free, with no obligation to buy a care plan or anything else.
• We look at what is publicly visible on your website unless you choose to give us access.
• You get a written summary within 2 business days of what we found and what we recommend. It is our honest assessment at the time, and doesn't guarantee that no other problems exist.

8. Design demos

The demos on our website designs page use fictional businesses and sample content. Features shown in a demo, such as bookings, shops or property search, are examples. Your website includes the features listed in your quote.

9. Your information and confidentiality

• Contact form details are used to reply to you and to prepare your quote. We never sell them. Our privacy policy explains exactly what we collect and your rights.
• Your business information stays confidential. We don't disclose it to anyone without your consent, unless the law requires it.
• Both sides keep it private. We each use the other's business information only for the work we've agreed.

10. Limits of our liability

• We aren't liable for indirect or consequential losses, such as lost sales or lost data, arising from our services.
• Our total liability for any project or care plan is limited to the amount you paid us for it.
• We aren't responsible for delays or failures caused by events outside our control, such as natural disasters, power or internet outages, or problems at third-party providers.

11. Governing law

These terms are governed by the laws of the Republic of the Philippines. If we disagree about something, we'll first try to sort it out by talking it through.

12. Questions

If anything here is unclear, email us at [email protected] or use our contact form. We reply within 24 hours on business days.